Shipping policy

All shipments to Canada are provided by Canada Post. During these times of COVID19 - shipments may be delayed to to increased shipping volumes.

IMPORTANT - We do not deliver to PO Boxes. If there is no one home to receive your parcel, Canada Post may leave it on your doorstep or leave notice that the parcel could not be delivered.

Once Pivot Skincare delivers a parcel to Canada Post for delivery, we no longer assume the responsibilty for that deliver.

If a shipment is lost by Canada Post, they are responsible for providing a refund or other remedies as per Canada Post regulations.

 

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